Returns and Exchanges
We hope that you will love your purchase from Wear My Baby, but we understand that you may wish to return your item(s).
We can only accept returned items that are unused and in their original as-new condition. Items must be in their original intact packaging, with all tags, labels and instruction manuals undamaged. We cannot refund items that have been used, worn or washed. Returned items must be in fully resalable condition.
FOR ITEMS PURCHASED ON OR AFTER 17.01.2024, RETURNS PERIOD IS 14 DAYS FROM DATE OF PURCHASE. SEE BELOW FOR DETAILS.
For items purchased before 17.01.2024, returns period is 30 days from date of purchase.
FOR ITEMS PURCHASED ON OR AFTER 17.01.2024, RETURNS PERIOD IS 14 DAYS FROM DATE OF PURCHASE. For items purchased before this date, returns period is 30 days from date of purchase.
If you wish to return an item that you have purchased online, please inform us via email at info@wearmybaby.co.uk.
Returns address:
Wear My Baby (Returns)
58 Upper Tooting Road
LONDON
SW17 7PB, UK
Please include your name and order number in the returning package.
You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
Once we have received the returned item, we will send you a full refund for the purchase price of the item(s) within 7 days of receiving the item(s) back. We will refund to the credit/debit card or PayPal account that you used for the original purchase. Please note the refund may take some days to appear in your account, depending on your credit/debit card provider.
We do not refund fast track shipping fees.
Yes!
Baby carriers and wraps are highly adjustable to suit different body shapes and different sized babies. If yours doesn't feel perfectly comfortable right away, it's usually because it's not yet perfectly adjusted for you and your baby.
That's why we offer a free 15min video fit check with every baby carrier purchase, within 30days of the purchase date, to make sure your carrier is set up safely and comfortably
Simply WhatsApp video call the team on 07984 377 871, 10am-5pm Monday to Thursday. Please have your order number ready to give us. We don't book these calls in advance, as babies don't tend to stick to diaries!
If the team is busy with other parents and can't pick up right away, please try again later or leave us a message and we'll call you back as soon as we're available.
If you are unsure of which carrier is right for you, we recommend live chatting to our expert team below, or call us on 0345 222 9004/ info@wearmybaby.co.uk before you purchase.
Suitability and product descriptions
Any product descriptions given in addition to manufacturers' guidelines are based on assessments by Wear My Baby's experienced Consultants, and feedback from the many families we work with. Any such descriptions are subjective and do not supersede manufacturers' guidelines.
While we always endeavour to provide accurate images of our products, please note that all images on this website are for representation purposes only. Please note that the actual colour and appearance of all our products, particularly where made of fabric, may be different to how they appear when viewed on a screen, and may have slight variations in colour and texture when compared to the product photos provided.
If you are unsure of which carrier is right for you, we recommend live chatting to our expert team below, or call us on 0345 222 9004/ info@wearmybaby.co.uk before you purchase.
In the unlikely event that an item you purchase from us is faulty, you can return it to us.
You must notify us in writing by email to info@wearmybaby.co.uk within 14 days of receiving it, stating that the goods are faulty. We will then send instructions on how to return faulty goods to us or the manufacturer. All good must be returned to us in a satisfactory condition. Please note we will not be able to refund items that have been damaged due to misuse.
Please do not post faulty goods back to us without contacting us first, as we will be unable to refund postage costs. We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.