DELIVERY, RETURNS AND TERMS & CONDITIONS
Orders are dispatched Monday to Friday, excluding public holidays. Estimated delivery time for FREE Standard delivery (valid on orders over £40 after any discounts, and dispatched to UK addresses) is 2-5 working days for UK, 5-7 days for Europe and 7-14 days for the rest of the world. Most items are sent via Royal Mail. If delivery is not possible within this time frame we will endeavour to notify you by email. If you need your item fast tracking, please contact us at email@example.com and we will do our best to accommodate your needs.
If you would like to purchase from a country to which we do not currently deliver, please contact us at firstname.lastname@example.org
Customs fees, import duties and taxes vary by country and product. Calculation and payment of these charges are the sole responsibility of the buyer.
At checkout please check that you have given us your correct delivery address. We are not responsible for the loss of incorrectly addressed parcels, and will not refund you for any items if an inaccurate delivery address has been submitted.
We hope that you will love your purchase from Wear My Baby, but we understand that you may wish to return your item(s).
If you wish to return an item that you have purchased online, please inform us via email at email@example.com within 14 days of receiving your order. The items must then be sent to Wear My Baby Returns, 58 Upper Tooting Road, London, SW17 7PB. We must then receive the item(s) within the next 14 days.
We can only accept returned items that are unused and in their original as new condition. Items must be in their original intact packaging, with all tags, labels and instruction manuals undamaged. We cannot refund items that have been used, worn or washed. Returned items must be in fully resalable condition.
You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
Once we have received the returned item, we will send you a full refund for the purchase price of the item(s) within 14 days of receiving the item(s) back. We will refund to the credit/debit card or PayPal account that you used for the original purchase. Please note the refund may take some days to appear in your account once we have processed your refund, with the time dependant on your credit/debit card provider.
We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
Suitability and product descriptions
To ensure you choose the right carrier, we recommend trying any slings and carriers before you buy. You can find your nearest Wear My Baby Consultant here. You can also check www.slingpages.co.uk to find other sling libraries, sling meets and babywearing consultants across the UK. If you would like help choosing a carrier over the phone, please do call us on 0345 222 9004.
Any product descriptions given in addition to manufacturers guidelines are based on assessments by Wear My Baby's experienced Consultants, and feedback from the many families we work with. Any such descriptions are subjective and do not supersede manufacturers guidelines.
While we always endeavour to provide accurate imagery of our products, please note that all images on this website are for representation purposes only. Please note that the actual colour and appearance of all our products, particularly where made of fabric, may be different to how they appear when viewed on a screen, and may have slight variations in colour and texture when compared to the product photos provided.
In the unlikely event that an item you purchase from us is faulty, you can return it to us.
You must notify us in writing by email to firstname.lastname@example.org within 14 days of receiving it, stating that the goods are faulty. We will then send instructions on how to return faulty goods to us. All good must be returned to us in a satisfactory condition. Please note we will not be able to refund items that have been damaged due to misuse.
Please do not post faulty goods back to us without contacting us first, as we will be unable to refund postage costs. We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
You are welcome to collect your items from us at the Wear My Baby Boutique, 58 Upper Tooting Road, London, SW17 7PB.
If you require an item urgently please let us know in the ‘Order Notes’ box at checkout and we will do our best to have your order ready for collection the same day at Wear My Baby Boutique. Please note this cannot be guaranteed. You will be notified via email as to when your item will be ready for collection, collection times, and our full address.
Wear My Baby Boutique Sling Hire Service
Terms and Conditions relating to the in-store hire service at our London Boutique are available here.
Workshop & Appointment Cancellation Policy
We operate a 48 hour cancellation policy for Wear My Baby Workshops and Consultations. If you do not attend a Workshop or Cancellation, or cancelled less than 48 hours in advance, we will not be able to offer a refund.
This website and its content is copyright of Wear My Baby Ltd - © Wear My Baby 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: You may print or download extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.