DELIVERY, TERMS & CONDITIONS
Orders are dispatched Monday to Friday, excluding public holidays. Estimated delivery time is 3-5 working days for UK & Europe, 5-7 days for the rest of the world. If delivery is not possible within this time frame we will endeavour to notify you by email.
We use Royal Mail for our delivery service. If you would like to purchase from a country to which we do not currently deliver, please contact us at [email protected]
At checkout please check that you have given us your correct delivery address. We are not responsible for the loss of incorrectly addressed parcels, and will not refund you for any items if an inaccurate delivery address has been submitted.
You are welcome to collect your items from us on weekday mornings or evenings at our HQ in Tooting, London, UK. All in stock items will be ready for collection within 48 hours. If you require an item urgently please let us know in the ‘Order Notes’ box at checkout and we will do our best to have your order ready for collection the same day. Please note this cannot be guaranteed. You will be notified via email as to when your item will be ready for collection, collection times, and our full address.
We hope that you will love your purchase from Wear My Baby, but we understand that you may wish to return your item(s).
If you wish to return an item that you have purchased online, please inform us via email at [email protected] within 14 days of receiving your order. You will then be given the returns address. We must then receive the item(s) within the next 14 day.
We can only accept returned items that are unused and in their original as new condition. Items must be in their original intact packaging, with all tags, labels and instruction manuals undamaged. We cannot refund items that have been worn or washed. Returned items must be in fully resalable condition.
We do not accept returns for item purchases when you have already seen the item in person, such as (but not limited to) at a Consultation or workshop.
You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
Once we have received the returned item, we will send you a full refund for the purchase price of the item(s) within 14 days of receiving the item(s) back. We will refund to the credit/debit card or PayPal account that you used for the original purchase.
We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
In the unlikely event that an item you purchase from us is faulty, you can return it to us.
You must notify us in writing by email to [email protected] within 14 days of receiving it, stating that the goods are faulty. We will then send instructions on how to return faulty goods to us.All good must be returned to us in a satisfactory condition. Please note we will not be able to refund items that have been damaged due to misuse.
Please do not post faulty goods back to us without contacting us first, as we will be unable to refund postage costs. We do not refund additional shipping fees, in cases where you have chosen an express or premium delivery service.
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Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
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- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.